You must be at least 21 years of age to purchase alcohol. 

By placing an order through our website, you are representing yourself to us as someone at least 21 years of age and saying that the person to whom it is being shipped is at least 21 years of age. We reserve the right to ask for proof of identity before processing an order. An adult signature with proof of age verification (government issued ID or passport) is required at time of delivery. If no one is available at the time of delivery, the package will not be delivered and may end up in the nearest shipping center.

We do our best to get orders fulfilled as quickly and accurately as possible. Typically, that means sending out your order within 1-2 business days of it being placed. The estimates on actual transit time are provided by UPS, FedEx, or USPS and are mostly reliable.

Per Michigan law, we are unable to accept returns on any purchases of alcoholic beverages. We are willing to accept exchanges for (opened) faulty or defective bottles.

If you happen to have a faulty bottle, please bring the defective, opened bottle (with the wine still inside) back to the shop. We’ll gladly exchange it for a new bottle of the same wine or store credit. We are unable to accept returns on back vintage and cellared bottles.

If you have any questions, reach out to support@lutine.wine and we would be happy to figure it out with you there.

We DO NOT refund original nor return shipping costs. 

We understand that not all wine is perfect, and the occasional corked bottle can certainly happen.

If you do run across a faulty bottle, bring the opened bottle (with the wine still inside) back to our shop. We are willing to replace it with a new bottle of the same wine or give you store credit.

Please reach out to support@lutine.wine if you would like any further assistance

For orders that have yet to ship, please email support@lutine.wine or call us at (248) 773-9463 with the order details and what you would like to adjust.

If your order has already been fulfilled and shipped, we unfortunately can not change or cancel the order. We ask that before every order, you make sure and confirm that you have selected all of the correct items and have not forgotten anything. If you ordered the wrong items and your order has already been shipped, you will need to place another order for the correct items.

We do our best to get orders fulfilled as quickly and accurately as possible. Typically, that means sending out your order within 1-2 business days of it being placed. The estimates on actual transit time are provided by UPS or USPS and are mostly reliable. Once your package ships you'll get a confirmation via email or text, where you can track your shipment.

You can expect anywhere between 2-4 weeks for freight-shipped items, but sometimes longer. 

Keep in mind the transit time that takes place once your order leaves our facility. When our order volume is especially high, it may take more than 1-2 business days to fulfill your order. But rest assured, we want to get you your stuff as soon as possible!

Please be sure to inspect your order upon receiving it, and contact us immediately if the item is damaged or defective. Contact us at support@lutine.wine and we will evaluate the issue and work with you to find a solution. 

Temperature Damage Policy: Michigan summers are hot. Wine is a living thing and it doesn't fare well with large fluctuations in temperature. That being the case, we don't recommend shipping wine during the months of June through mid-September. If you don't live locally to us in the Detroit area, we are happy to hold your shipment until the weather breaks and ship when we feel it's safest for your wine. If you choose to ship during these months, we do not assume responsibility for temperature damaged product.

When you visit our website, we may collect certain information from you, including your IP address, browser type, and operating system. We may also use cookies and similar technologies to track your usage of our website and personalize your experience. 

If you choose to sign up for our services, we may collect additional information from you, such as your name, email address, and payment information. 

We may share your information with third-party service providers who assist us in providing our services. These service providers may include payment processors, hosting providers, and customer support providers. We may also disclose your information as required by law, such as in response to a subpoena or court order.

You have the right to access, correct, and delete your personal information that we have collected. You may also have the right to restrict or object to the processing of your information. To exercise these rights, please contact us at the email address below

We use the information we collect to provide and improve our services, personalize your experience, and communicate with you. We may also use your information to send you marketing communications about our products and services, unless you opt-out of receiving such communications.

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

If you have any questions or concerns about our Privacy Policy, please contact us asupport@lutine.wine.